Returns & Exchanges
At Mosaic Foods, we stand behind the quality of our meals and want you to love every bite. If your order arrives damaged or you are unsatisfied with the quality, please contact us within 7 days of delivery for a full refund or replacement.
Contact Support
Email our customer experience team at support@mosaicfoods.com with your order number and a brief description of the issue.
Submit Documentation
For items that arrived damaged or thawed, please attach a photo of the product and the packaging to help us improve our shipping process.
Review Process
Our team will review your request within 24-48 business hours to determine if a refund or a replacement shipment is the best solution.
Resolution
Once approved, a credit will be applied to your original payment method or a new box of meals will be dispatched to your address immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing