Frequently Asked Questions
Everything you need to know about our plant-based meals delivered to your door.
How do you ship your food to ensure it stays frozen?
We ship our meals in insulated boxes packed with dry ice. This ensures that your food remains at a safe, frozen temperature throughout the transit process until it reaches your doorstep.
Are your meals fully cooked or do I need to prepare them?
All Mosaic Foods meals are chef-prepared and fully cooked. You simply need to heat them in a microwave or oven according to the instructions on the packaging, usually taking less than 5-10 minutes.
Can I skip a week or cancel my subscription at any time?
Yes, our service is flexible. You can skip a delivery, change your meal frequency, or cancel your subscription directly through your account settings as long as it is done before your weekly cutoff time.
What should I do with the packaging after I receive my order?
We prioritize sustainability. Our cardboard boxes and liners are 100% recyclable, and our meal trays are made from BPA-free materials that are also recyclable in most municipalities.
Do you offer options for specific dietary restrictions?
We offer a wide variety of plant-based meals, including options that are gluten-free, nut-free, and high-protein. You can use our website filters to find meals that fit your specific dietary needs.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order or if it arrived damaged, please contact our support team within 14 days for a replacement or refund.